In order to prevent future charges, it is the responsibility of the renter to cancel a reservation. Renters must visit their Rentals page to cancel their Booking.
|Cancellation Terms||Rental Refund||Service Fees Refund|
|Within 24 hours of payment by Renter||100%||70%|
|72 hours before Start date||100%||0%|
|24 hours before Start date||70%||0%|
|Cancellation Terms||Penalty Charges||Service Fees Refund|
|No Notice or Less than 15 days Notice||Next 30 days rental||0%|
|Short Notice (15-30 days)||Next 15 days rental||0%|
|30 days Notice||0%||0%|
No refund of rental paid and service charges.
The cancellation request must be submitted on the portal with date of eviction.
Other Provisions related to Renter’s cancellation and refund are as follows:
Cancellation policy of third party shall apply in case of Packaging ,delivery or any other ancillary services opted.
When hosts receive a reservation request, Host can decline the request or cancel anytime before the start date with following provisions:
|Cancellation Terms||Rental Refund (Renter)||Service Fees Refund||Penalty for Host|
|Within 24 hours of start Date||100%||100%||15 days of rental income|
|72 hours before the start Date||100%||100%||Nil|
|24 hours before the start Date||100%||100%||10 days of rental income|
Hosts who repeatedly cancel Bookings, avoid paying additional charges, penalties, may result in removal from the Xtended Space Community and suspension of use of the Site and Services.
If the host wants to cancel after Start date, following provisions will apply :
|Cancellation Terms||Penalty charges (Host)|
|No notice or Less than 30 days Notice||30 days of rental income|
|30 days Notice||Nil|
Full tenure Penalty charges on the host and refund of rental along with service charges to the renter.
If the Host proves the negligence or found Renter’s Default, the payment will be forfeited by XtendedSpace and not to be refunded to the renter.
Xtended Space will be at sole discretion to decide the charges ,waiver and party at default.
The cancellation request has to be submitted on the portal with date of eviction.
Renter needs to take custody of goods back on or before the date of eviction, otherwise penalty provisions in case of eviction by renter detailed above will apply.
In case host wants Xtended Space support for eviction of goods, the Host needs to pay Rs 3000 (Apart from above charges).