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Cancellation & Refund Policy

Renter Cancellation

In order to prevent future charges, it is the responsibility of the renter to cancel a reservation. Renters must visit their Rentals page to cancel their Booking.

In addition, the following provisions apply to cancellation by a Renter before start date:

Cancellation TermsRental RefundService Fees Refund
Within 24 hours of payment by Renter100%70%
72 hours before Start date100%0%
24 hours before Start date70%0%

If the renter wants to cancel after start date, following provisions will apply :

In case booking is more than or equal to 30 days

Cancellation TermsPenalty ChargesService Fees Refund
No Notice or Less than 15 days NoticeNext 30 days rental0%
Short Notice (15-30 days)Next 15 days rental0%
30 days Notice0%0%

In case booking is for less than 30 days:

No refund of rental paid and service charges.

The cancellation request must be submitted on the portal with date of eviction.

Other Provisions related to Renter’s cancellation and refund are as follows:

  • Goods to be removed on or before the day of eviction. Penalty of Rs 1,000/- per day if not removed in next 24 hours from the eviction date.
  • Xtended Space will not be responsible for any liability and damage to goods after the date of eviction, and it would be treated as Renter’s default.
  • The Balance Payment (Post Adjusting above penalties, rentals, or any other charges) if any, will be refunded only after successful removal of goods and cancellation request being approved on the portal.
  • Xtended Space will be at sole discretion to decide the charges ,waiver and party at default.

Cancellation policy of third party shall apply in case of Packaging ,delivery or any other ancillary services opted.

Host Cancellation

When hosts receive a reservation request, Host can decline the request or cancel anytime before the start date with following provisions:

Cancellation TermsRental Refund (Renter)Service Fees RefundPenalty for Host
Within 24 hours of start Date100%100%15 days of rental income
72 hours before the start Date100%100%Nil
24 hours before the start Date100%100%10 days of rental income

Hosts who repeatedly cancel Bookings, avoid paying additional charges, penalties, may result in removal from the Xtended Space Community and suspension of use of the Site and Services.

If the host wants to cancel after Start date, following provisions will apply :

In case booking is more than or equal to 30 days

Cancellation TermsPenalty charges (Host)
No notice or Less than 30 days Notice30 days of rental income
30 days NoticeNil

In case booking is for less than 30 days:

Full tenure Penalty charges on the host and refund of rental along with service charges to the renter.

If the Host proves the negligence or found Renter’s Default, the payment will be forfeited by XtendedSpace and not to be refunded to the renter.

Xtended Space will be at sole discretion to decide the charges ,waiver and party at default.

The cancellation request has to be submitted on the portal with date of eviction.

Renter needs to take custody of goods back on or before the date of eviction, otherwise penalty provisions in case of eviction by renter detailed above will apply.

In case host wants Xtended Space support for eviction of goods, the Host needs to pay Rs 3000 (Apart from above charges).

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